G.T.C. - Timeout Catering s.r.o.

Timeout Catering s. r. o.
Poľná 4, 903 01 Senec
Company ID (IČO): 55083561, Tax ID (DIČ): 2121867693, VAT ID (IČ DPH): SK2121867693
Account number: 2945140909/1100
Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 171939/B
(hereinafter the “Provider”)

I. Definitions and Terms

For the purposes of these General Terms and Conditions (“GTC”):

‍Provider: Timeout Catering s. r. o., provider of catering services.‍
Consumer: a natural person who, when concluding and performing the contract, does not act within the scope of their business activity, employment, or profession.‍
Business: a natural or legal person acting within the scope of their business activity.‍
Client: a collective term for the Consumer and the Business.‍
Contract: the contractual relationship between the Provider and the Client concluded in the manner set out in Art. III of these GTC.

II. Inquiry and Price Offer

Based on an inquiry via www.timeoutcatering.sk or by e-mail to info@timeoutcatering.sk, the Provider will prepare a price offer for goods and catering services.
In the inquiry, the Client shall state: the date and place of the event, the anticipated number of guests, requirements for food, beverages, and additional services. The Provider is not liable for incomplete or untrue data.
The Provider reserves the right to:
a) refuse the inquiry if there are fewer than 30 days until the event date (unless otherwise agreed by the parties),
b) require a minimum order value of €300 excluding VAT (unless otherwise agreed by the parties).
As of the day on which the Provider confirms in writing the preliminary availability of the date (by e-mail), the date shall be deemed provisionally reserved until the expiration of the validity period of the offer.
The Client shall confirm whether they agree with the offer by the validity date stated in the offer. If the Client does not respond within the period, it shall be deemed that the offer is not accepted and the provisional reservation is cancelled. The Provider may, by agreement, extend the validity period.

III. Binding Order

The Contract is concluded at the moment when:
a) the Client accepts the price offer in writing (e-mail is sufficient) and at the same time
b) pays a deposit of 50% of the total price according to the offer.
The Provider will confirm the conclusion of the Contract by e-mail. After the deposit is credited to the account, the reservation is binding.
The Client is obliged to pay the deposit no later than 2 months before the event date; if the Contract was concluded later, the deposit is due immediately upon delivery of the advance invoice.
If the Client withdraws from the Contract less than 2 months before the event date, the paid deposit is non-refundable (it is set off as a cancellation fee under Art. VI).

IV. Changes to Ordered Services

The Client may change items in the offer no later than 10 days before the event.
The number of portions may be changed by ±10% of the total number of portions; a larger increase is possible only with the Provider’s written consent.
All changes (menu, dates, guest counts, cancellation) must be delivered by e-mail to info@timeoutcatering.sk.
The Provider is entitled to withdraw from the Contract for serious operational reasons or for reasons beyond its control (see Art. X). The Client will be informed by e-mail; in such a case, the Provider will return any payments to which no entitlement arose (in particular, the unused part of the deposit).

V. Final Payment and Payment Terms

The Client shall pay the price for the services according to the confirmed offer.
The Client acknowledges that the amount in the offer is indicative—during the event, changes may occur (higher consumption, extended service time, etc.). The final price will be adjusted according to the unit prices in the offer and the actual scope provided.
The balance (final payment) shall be paid by bank transfer to the Provider’s account. The invoice due date is 7 days, unless otherwise agreed in writing by the parties.‍
Delay in payment:
a) In the event of the Client’s delay (regardless of whether the Client is a consumer or a business), the Client is obliged to pay statutory default interest, from the day following the due date until the day of payment.
b) B2B: If the Client is a business, in addition to default interest, the Provider is also entitled to a flat compensation of €40 pursuant to § 369c of the Commercial Code; this does not affect the right to compensation for damage exceeding the flat compensation.
c) B2C: If the Client is a consumer, the €40 flat compensation does not apply; the consumer is obliged to pay only statutory default interest.
The Provider is entitled to suspend the provision of further performance until full payment of the Client’s due obligations, unless otherwise agreed by the parties.

VI. Order Cancellation

A binding order may be cancelled exclusively by e-mail to info@timeoutcatering.sk. The day of cancellation is deemed to be the day the e-mail is delivered to the Provider.‍
Cancellation fees (calculated from the total price of the ordered services according to the confirmed offer):
a) 30–15 days before the event date: 50%
b) 14–8 days before the event date: 75%
c) 7 days or fewer before the event date: 100%
In the case of partial cancellation (only part of the services), the percentages apply proportionally to the cancelled part.
The paid deposit is set off against the cancellation fee. If the deposit is lower than the cancellation fee, the Client shall pay the difference within 7 days of delivery of the statement. If it is higher, the Provider will refund the difference within 14 days.
A change of date after the period of 30 days before the event, unless otherwise agreed in writing by the parties, is deemed to be a cancellation of the original order and the creation of a new order.

VII. Liability and Damage

The Provider has concluded liability insurance for damages caused by its activities; damages arising in the course of service provision shall be settled in accordance with the insurance terms and conditions.
In the event of damage to or loss of rented/borrowed inventory or equipment, the Client shall pay compensation up to the acquisition cost.
The Client shall ensure appropriate technical conditions at the venue (access, electricity, water, parking, clean and safe premises). Risks arising from their absence shall be borne by the Client.
If transport to the venue requires special access/permits or paid parking, the Client shall arrange and cover all necessary permits and fees.
If the venue does not provide barrier-free access or an elevator, and it is necessary to carry inventory, food, or beverages via stairs or by other manual means, the Provider is entitled to charge an extra fee according to the current price list. The Client will be informed of the amount of the surcharge in advance, at the latest during the site inspection or upon delivery of the price offer.
The Client is obliged to truthfully and fully inform the Provider about the access conditions at the venue (including the availability of an elevator, parking options, distance from the unloading point, etc.).
If, upon delivery of the catering, it is found that the conditions are different from those provided by the Client or that material facts were withheld (e.g., need for manual carrying via stairs, significantly restricted access, greater distance from parking, etc.), the Provider is entitled to charge a reasonable surcharge according to the current price list, also additionally through invoicing after the event.
Failure to disclose such facts shall be considered a breach of the Client’s obligations and does not constitute grounds for a complaint regarding services due to any delays or organizational complications caused by these conditions.

VIII. Complaints and Claims

Any deficiencies must be reported without delay during the event to the Provider’s responsible person for immediate remedy.
A written complaint may be sent to info@timeoutcatering.sk no later than 7 days after the event; it must include a description, documentation, and the requested method of resolution.
The Provider shall handle a Consumer’s complaint within the statutory period and inform the Client of the result by e-mail.

IX. Personal Data (GDPR)

Personal data is processed in accordance with applicable legal regulations. Details on purposes, legal bases, retention periods, and data subjects’ rights are set out in the Provider’s Privacy Policy.

X. Force Majeure

Neither party is liable for delay or failure to perform obligations caused by force majeure (e.g., extraordinary events, natural disasters, epidemics/pandemics and related regulations, power outages, transport disruptions, strikes by third parties, etc.), provided that the obligations were performed with due professional care. In such a case, the parties shall promptly notify each other of the obstacle and agree on an appropriate solution (alternative date, change of scope, pro-rata settlement of costs).

XI. Changes to the GTC

The Provider may change and update the GTC.
Changes to the GTC do not have retroactive effect on already concluded Contracts; for an existing Contract, the version of the GTC effective on the day of conclusion applies (unless otherwise agreed in writing by the parties).

XII. Governing Law and Jurisdiction

These GTC and the Contract are governed by the legal order of the Slovak Republic. Disputes shall be resolved by the courts with jurisdiction according to the Provider’s registered office.

XIII. Contacts

Tel.: +421 918 227 782 (business days 8:00–16:00)
E-mail: info@timeoutcatering.sk