G.T.C. - Timeout Catering s.r.o.

Timeout Catering s. r. o.
Poľná 4, 903 01 Senec
Company ID: 55083561, Tax ID: 2121867693, VAT ID: SK2121867693
Account number: 2945140909/1100
Registered in the Commercial Register of the Bratislava III Municipal Court, Section Sro, File No. 171939/B
(hereinafter referred to as the “Provider”)

I. Definitions and terms

For the purposes of these General Terms and Conditions (“GTC”):

Provider: Timeout Catering s. r. o., a catering services provider.
Consumer: a natural person who, when concluding and performing the contract, is not acting within the scope of their business, employment, or profession.
Entrepreneur: a natural or legal person acting within the scope of their business activities.
Client: a collective term for the Consumer and the Entrepreneur.
Contract: the contractual relationship between the Provider and the Client concluded in the manner specified in Art. III of these GTC.

II. Inquiry and Price Quote

Based on an inquiry via www.timeoutcatering.sk or via email at info@timeoutcatering.sk The Provider will prepare a price quote for the goods and catering services.
In the inquiry, the Client shall state: the date and venue, the estimated number of guests, and requirements for food, beverages, and additional services. The Provider is not responsible for incomplete or inaccurate information.
The Provider reserves the right to:
a) decline an inquiry if there are fewer than 30 days (unless otherwise agreed upon by the contracting parties),
b) require a minimum order value €300 excluding VAT (unless otherwise agreed upon by the contracting parties).
From the date of written confirmation of the preliminary availability of the date by the Provider (via email), the date is considered non-bindingly reserved until the expiration of the offer's validity period.
The Client confirms whether they agree with the offer, by the expiration date stated in the offer. If the Client does not respond within this period, it is assumed that they do not accept the offer and the non-binding reservation is cancelled. The Provider may extend the validity period upon agreement.

III. Binding Order

The Agreement is concluded at the moment when:
a) The Client accepts in writing the price quote (email is sufficient) and at the same time
b) shall pay an initial deposit of 30% of the total price according to the confirmed offer, unless otherwise agreed upon in writing by the contracting parties.
The Provider will confirm the conclusion of the Agreement via email. Once the deposit has been credited the reservation is binding.
The price for the ordered services shall be paid as follows, unless otherwise agreed upon in writing by the contracting parties:
a) 30% of the price – after confirmation of the price offer, based on an advance invoice,
b) 50% of the price – no later than 21 days before the event date,
c) the remaining part of the price, usually 20%, together with any additionally ordered or actually provided services, will be invoiced after the event has taken place.
If the Agreement is concluded 21 days or less before the event date, the Client is obliged to pay 80% of the price according to the confirmed offer immediately upon delivery of the relevant payment document, unless the contracting parties agree otherwise in writing.
Failure to pay any due advance payment properly and on time is considered a material breach of the Agreement. In such a case, the Provider is entitled to suspend the preparation or provision of services, or to withdraw from the Agreement.

IV. Changes to ordered services

The Client may change menu items no later than 10 days before the event.
The number of portions may be changed ±10 % of the total number of portions; a larger increase is only possible with the written consent of the Provider.
All changes (menu, dates, guest counts, cancellations) must be submitted via email at info@timeoutcatering.sk.
The Provider is entitled to withdraw from the Agreement due to serious operational reasons or reasons beyond their control (see Art. X). The Provider shall inform the Client of the withdrawal via email; in such a case, the Provider refund the received payments, for which no entitlement has arisen (in particular, any unused portion of the deposit).

V. Final payment and payment terms

The Client shall pay the price for services according to of the confirmed offer and the payment schedule specified in Art. III of these GTC, unless the contracting parties agree otherwise in writing.
The Client acknowledges that the amount in the offer is indicative – during the event, changes may occur (higher consumption, extended service, etc.). The final price will be adjusted according to the unit prices in the offer and the actual scope of services provided.
The balance (final payment) is paid by bank transfer to the Provider's account. The invoice due date is 7 days, unless the contracting parties agree otherwise in writing.
Late payment:
a) In the event of the Client's delay (regardless of whether they are a consumer or a business entity), the Client is obligated to pay statutory late payment interest, starting from the day following the due date until the date of payment.
b) B2B: If the Client is business entity, the Provider is entitled to, in addition to default interest, flat-rate compensation of €40 for recovery costs in accordance with Section 369c of the Commercial Code; this does not affect the right to compensation for damages exceeding the flat-rate amount.
c) B2C: If the Client is a consumer, the flat-rate compensation of €40 does not apply; the consumer is only obliged to pay statutory default interest.
The Provider is entitled to suspend the provision of further services until all due obligations of the Client have been settled in full, unless the contracting parties agree otherwise.

VI. Order Cancellation

A binding order may be cancelled exclusively by email via info@timeoutcatering.sk. The cancellation date is considered the day the email is delivered to the Provider.
Cancellation fees are calculated from of the total price of the ordered services according to the confirmed quote, unless otherwise agreed upon in writing by the contracting parties, and are as follows:
a) 60–31 days before the event date: 30%
b) 30–15 days before the event date: 50%
c) 14–8 days before the event date: 75%
d) 7 days or less before the event date: 100%
All payments made by the Client prior to the order cancellation will be applied against the applicable cancellation fee. If the amount already paid exceeds the cancellation fee, the Provider will refund the difference to the Client. If the amount paid is less than the cancellation fee, the Client is required to pay the difference within 7 days of receiving the invoice.
For order cancellations more than 60 days before the event date the Provider is not entitled to a cancellation fee, unless otherwise agreed upon in writing by the contracting parties.
Rescheduling 30 days or less prior to the original event date shall be considered a cancellation of the original order and the creation of a new order, unless otherwise agreed upon in writing by the contracting parties.

VII. Liability and Damages

The Provider maintains liability insurance for damages caused by their activities; damages incurred during the provision of services shall be settled in accordance with insurance terms.
In the event of damage or loss for rented/borrowed inventory or equipment, the Client is required to pay compensation up to the purchase price.
The Client shall provide suitable technical requirements on-site (access, electricity, water, parking, clean and safe space). The Client bears all risks resulting from their absence.
If transport to the venue requires special access/permit or paid parkingat the venue, the Client shall secure and pay for all necessary permits and fees.
If there is no barrier-free access or an elevator and it is necessary to carry inventory, food, or beverages up stairs or by other manual means, the Provider is entitled to charge for this service a surcharge according to the current price list. The Client will be informed of the surcharge amount in advance, no later than during the site inspection or upon delivery of the price quote.
The Client is obliged to provide truthful and complete information the Provider about access conditions at the venue (including elevator availability, parking options, distance from the unloading area, etc.).
In the event that it is only discovered upon delivery of the catering that the conditions are different from the information provided by the Client or that they were concealed material facts (e.g., the need for manual carrying up stairs, significantly restricted access, a greater distance from parking, etc.), the Provider is entitled to charge a reasonable surcharge according to the current price list, and that also subsequently via an invoice after the event.
Failure to notify these facts shall be considered a breach of the Client's obligations and does not constitute grounds for a service complaint due to any delays or organizational complications caused by these conditions.

VIII. Complaints and Claims

Any deficiencies must be notify immediately to the Provider's responsible person during the event so that they can be rectified.
The Client may send a written complaint to info@timeoutcatering.sk no later than 2 days after the event; it must include a description, documentation, and the requested method of resolution.
The Provider will process the Consumer's complaint within the statutory period and inform them of the result via email.

IX. Personal Data (GDPR)

Personal data is processed in accordance with applicable legal regulations. Details regarding the purposes, legal bases, retention periods, and rights of data subjects are set out in the Provider's Privacy Policy.

X. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations caused by circumstances of force majeure (e.g., extraordinary events, natural disasters, epidemics/pandemics and related regulations, power outages, traffic collapses, third-party strikes, etc.), provided that obligations were fulfilled with professional care. In such a case, the parties without undue delay notify the other party of the obstacle and agree on a reasonable solution (alternative date, change of scope, pro-rata billing of costs).

XI. Changes to Terms and Conditions

The Provider may amend and update.
Changes to GTC do not have retroactive effect to already concluded Contracts; for an existing Contract, the version of the GTC effective on the date of conclusion (unless the parties agree otherwise in writing).

XII. Governing Law and Jurisdiction

These GTC and the Contract are governed by the laws of the Slovak Republic. Disputes shall be settled by the competent courts based on the Provider's registered office.

XIII. Contact Information

Phone: 0918 227 782 (weekdays 8:00 AM – 4:00 PM)
Email: info@timeoutcatering.sk